Refunds, deposits & rescheduling

Eligibility

Refunds apply to fees paid directly to API Data Management under a written engagement letter. Informational price ranges on the website are not invoices. Third-party costs (courier, specialized testing labs you approve) follow the rules stated when those costs are authorized.

Deposits

A deposit (typically 30%) holds count dates and staffing. Deposits are refundable in full if we cancel the engagement for reasons within our control before fieldwork starts. If you withdraw more than ten business days before the first scheduled site day, we refund the deposit minus a documented preparation fee for work already performed (scoping memos, sample plans). Withdrawals inside ten business days forfeit the deposit unless we fill the calendar slot with another client on comparable terms.

Full and partial refunds

If we are unable to deliver the agreed deliverable for reasons within our control, you may receive a full refund of fees paid for undelivered portions. If fieldwork is partly completed when an engagement ends by mutual written agreement, fees for completed stages remain payable; unused prepaid amounts for later stages are refunded.

Non-refundable items

• Fees for stages already delivered (observation days completed, memos issued)
• Travel booked with your written approval when tickets are non-refundable to us
• Count tags or supplies purchased specifically for your engagement once ordered

Cancellation and rescheduling

You may request rescheduling subject to team availability. One reschedule with at least ten business days’ notice is typically accommodated without extra fee. Shorter notice or repeated moves may incur a rescheduling charge stated in the engagement letter. We may reschedule for typhoons, site safety issues, or illness; deposits carry to the new dates.

No-shows

If site access is not provided on a booked observation day without timely notice, that day is billable and not refundable. We will attempt to rebook remaining days at then-available rates.

Work already started

Once desk review or fieldwork has begun, fees allocate to completed effort based on the engagement’s stage plan. Prepaid amounts exceeding completed stages are refundable under the partial-refund rules above.

Refund process and timing

Email hello@apidatamanagement.digital with your engagement reference, payment date, and reason. We confirm eligibility within five business days. Approved refunds are returned by the original payment method where possible, or by bank transfer to the paying entity, within fourteen business days after approval.

Contact

Refund and cancellation requests: hello@apidatamanagement.digital · +886422050520 · LANE90,FENGSHIHRD.,SHIHKANGHSIANGTaichungR.O.C.